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You will find that most of the answers to our these questions can be found in the claim procedure handbook which can be downloaded from the Downloadable documents page.
Q1. Will you protect my carpets and furniture?
- answer
Q2. Why do we have to move the furniture?
- answer
Q3. Is the claim Authorised yet, when will you be
coming to do the work?
- answer
Q4. Are you replacing carpets and curtains?
- answer
Q5. Can I have a survey at the weekend/after 5pm
/before 8am?
- answer
Q6. Why do you test Artex for asbestos content?
- answer
Q7. What happens if the artex tests positive for
Asbestos?
- answer
Q8. Can I pay my excess at the time of survey?
- answer
Q9. How long will my claim take to authorise?
- answer
Q10 How long will the work take?
- answer
Q11 I leave for work at 7am; will your workmen arrive
before this time?
- answer
Q12 Why is the woodwork not authorised to be
repainted when the rest of the decoration is?
- answer
Q13 Why can you not start work until a dryness
certificate is received?
- answer
Q14 Can you carry out work on a private basis in
conjunction with my Insurance claim?
- answer
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